I. Conclusion of contract, registration and confirmation

1. The registration can be made verbally, by telephone or electronically (e-mail, internet). The customer makes a binding offer to France-Bike to conclude a travel contract on the basis of the travel advertisement, all supplementary information and these travel conditions. The contract is concluded upon acceptance by France-Bike, for which no special form is required. France-Bike informs the customer of the conclusion of the contract with the confirmation/invoice. By registering, the customer makes a binding offer to France-Bike to conclude a travel contract. The registration is made by the registrant on behalf of all participants named in the registration. The registrant accepts these travel conditions as binding, also on behalf of and on the instructions of the other participants named. France-Bike is the tour operator for all trips marked as ‘Original France-Bike-Reisen’ in the currently valid service description (e.g. catalogue, flyer, internet) and is therefore the contractual partner in the event of a booking. For all other trips offered, France-Bike is merely a travel agent for other tour operators. The travel conditions of the respective tour operators of the trips arranged by France-Bike will be made available on request.

II. Payment

After conclusion of the contract and receipt of the security certificate, a deposit of 20% of the travel price is due within 7 days. The remaining travel price is due in full and without request 28 days before the start of the trip, once it has been confirmed that the trip will be carried out by France-Bike. The date on which the payment is credited to France-Bike is decisive for determining whether the payment has been made on time. If, contrary to expectations, the travel documents are not received by the registrant at least two weeks before the start of the trip, the registrant must contact France-Bike immediately. The respective payment is to be made by bank transfer in one amount, quoting the invoice and customer number shown on the travel confirmation; any costs incurred for the payment transaction shall be borne by the customer. If the travel price due is not paid despite a reminder and a reasonable deadline for payment, France-Bike is entitled to withdraw from the contract and charge the customer cancellation fees in accordance with section III below. Cancellation or withdrawal fees are due immediately upon receipt of an invoice. To protect customer funds, France-Bike has taken out insolvency insurance with tourVERS (No.: 1130338520). The security certificate will be sent to you with the travel confirmation/invoice. Please note that the full invoice amount must be credited to our account; any costs incurred for payment transactions shall be borne by the customer.

Bank details:
Volksbank an der Niers Kevelaer, BLZ 320 613 84 Konto-Nr. 4320 717 014
IBAN: DE94 3206 1384 4320 7170 14 / SWIFT: GENODED1GDL

III. Cancellation by customers / replacement participants / rebooking

1. The customer may cancel the contract at any time prior to departure. The customer is advised to declare the cancellation in writing. In the event of cancellation or failure to commence the trip, we are entitled to charge the following fees from the trip price:

For cycling tours:

Up to 28 days before departure: 20%

From 27 to 8 days before departure: 50%

From 7 to 1 day before departure: 80%

On the day of arrival and in case of no-show: 90%

For cycling and boat trips:

up to 85 days before departure: 20%

from 84 to 43 days before departure: 30%

from 42 to 29 days before departure: 60%

from 28 days before departure to the day of arrival/no-show: 90%

The customer is entitled to prove to France-Bike that no damage has been incurred or that the damage is significantly lower than this flat rate.

Travel cancellation insurance is recommended in all cases.

2. Any registered participant may be replaced by a third party if they notify us of this at least three days before the start of the trip. France-Bike may object to the third party's participation for important reasons. In this case, the above terms and conditions of travel apply. If a replacement participant takes the place of the registered participant, this does not affect the original contract. We are entitled to charge € 50.- for the rebooking fee.

3. Changes to the booking with regard to the number of persons, number or type of rooms, hotel category and type of catering are generally possible up to 14 days before the start of the trip. However, we must also charge you for the associated costs. We charge € 50.- per participant for each rebooking.

IV a Changes to services and prices prior to conclusion of contract

The scope of the contractual services is set out in the service descriptions (e.g. catalogue, flyer, internet, individual offer) for the specific trip and the information referring to this in the travel confirmation. Prior to conclusion of the contract, France-Bike expressly reserves the right, in accordance with § 4 (2) BGB-InfoVO, to make changes to the travel advertisement for objectively justified, significant and unforeseeable reasons, of which the traveler will of course be informed before booking. In this regard, France-Bike reserves the right in particular to declare a change in the travel price before conclusion of the contract due to an increase in transport costs, charges for certain services (such as port or airport fees), or a change in the exchange rates applicable to the trip in question after publication of the brochure. France-Bike reserves the right to adjust the travel price before conclusion of the contract if the package tour requested by the customer or advertised in the brochure is only available by purchasing additional contingents after publication of the brochure. If an individual itinerary is put together at the at the customer's request, France-Bike's obligation to provide services shall be based exclusively on the specific offer made to the customer in conjunction with the respective booking confirmation.

IV b Changes to services and prices after conclusion of the contract

Changes to essential travel services that become necessary after conclusion of the contract and are not brought about by France Bike in bad faith are only permitted if the changes are not significant and do not affect the overall nature of the booked trip.

Price changes after conclusion of the travel contract are only possible in the event of an increase in transport costs or charges for certain services, such as port or airport fees, which occurred after conclusion of the travel contract and were not foreseeable at the time of conclusion, or a change in the exchange rates applicable to the trip in question, to the extent that the increase per person or per seat affects the travel price, if there are more than four months between the conclusion of the contract and the agreed start of the trip. Should this be the case, the customer will be informed immediately. A price increase requested from the 20th day before the agreed departure date is invalid.

In the event of a significant change to an essential travel service or a price increase of more than 5%, the traveler is entitled to withdraw from the travel contract free of charge or to request participation in a trip of at least equal value if France-Bike is able to offer such a trip from its range of services at no additional cost. The traveler must assert these rights immediately upon receipt of the declaration from France-Bike regarding the price increase or the change in the travel service France-Bike.

V. Liability and limitation of liability

1. France-Bike is liable within the scope of the duty of care of a prudent businessman for conscientious travel preparation, the careful selection and monitoring of service providers, and the accuracy of the service descriptions valid for the travel period at the time of printing our brochure.

2. Minors may only participate in a trip when accompanied by a legal guardian.

3. Each participant is responsible for ensuring that he/she is in good health and able to meet the requirements of the trip.

4. Compliance with traffic regulations is also the responsibility of the participant.

5. Our liability for damages that are not physical injuries is limited to three times the travel price, provided that the damage was not caused by France-Bike either intentionally or through gross negligence as far as France-Bike is solely responsible due to the fault of a service provider.

6. We recommend that you take out a travel insurance package.

7. If a trip is cancelled for reasons beyond our control (strike, natural disaster, etc.) or if the minimum number of participants for a group trip is not reached, we reserve the right to cancel the trip no later than 3 weeks before the planned start of the trip. In this case, you will be informed immediately and any amounts already paid will be refunded without delay. No further claims can be made.

VI. Warranty

• Remedy. If the trip is not provided in accordance with the contract, the customer may demand a remedy. France-Bike may refuse to provide a remedy if it requires a disproportionately high effort, but is entitled to provide a remedy in the form of equivalent or higher-value replacement services. The customer may only refuse such replacement services for important, objectively recognizable reasons. The request for remedy must be addressed directly to us or to the tour guide. However, the tour guide is not entitled to acknowledge claims.

• Reduction of the travel price. For the duration of a non-contractual provision of the trip, until France-Bike has remedied the situation, the customer may demand a corresponding reduction in the travel price (reduction) after returning from the trip. The reduction shall not apply if and to the extent that the traveller culpably fails to report the defect to the authorities specified in Section VI 1 in good time to enable them to remedy the situation.

• Any claims must be submitted to us no later than one month after the contractually agreed end of the trip.

VII. Obligation to cooperate

1. If the traveler does not receive their travel documents in good time before the trip, they must notify France-Bike immediately. In the event of any disruptions to services, the traveler is obliged to do everything reasonable to help remedy the disruption and to minimize or avoid any damage that may arise. In particular, the customer is obliged to immediately notify the authorities mentioned in Section VI 1. of any complaints. These authorities are responsible for providing a remedy, if possible. If the customer culpably fails to report a defect, they shall not be entitled to a reduction in price.

VIII. Rental bikes

As a bike renter, you are liable for any damage you cause to other road users. If you damage the rental bike or it is stolen, you are also liable for this (§ 823 BGB). This even applies if you park the bike improperly after the end of the rental period. France-Bike is obliged to provide the injured party with your name so that they can claim damages from you.

Check your insurance coverage before renting. Not all personal liability insurance policies cover damage caused by policyholders to or by the rented bicycle. This also applies to theft. We also recommend private accident insurance that covers leisure accidents.

efore renting. Not every personal liability insurance covers damage to or caused by the rented bicycle caused by policyholders. This also applies to theft. We also recommend private accident insurance, which covers leisure accidents.

IX. Miscellaneous

1. The invalidity of individual provisions of the travel contract shall not result in the invalidity of the entire contract.

2. Data protection: The personal data provided by the traveler to France-Bike will be processed and used electronically to the extent necessary for the execution of the contract. France-Bike will also inform the traveler in writing and by email about current offers in the future, unless it is clear that this is not desired. The traveler has the right to object to the sending of information at any time.

X. Place of jurisdiction / Applicable law

1. The contractual relationship is subject to German law.

2. The customer may only take legal action against France-Bike at its registered office.

3. The customer's place of residence shall be decisive for legal action taken by the tour operator against the customer, unless the legal action is directed against registered traders or persons who do not have a general place of jurisdiction in Germany. In this case, the tour operator's registered office shall be decisive.