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Information Covid-19

Dear France Bike guests!
Please find below some answers to the most urgent questions at the moment for you concerning covid-19 and travelling in order to make the tense situation easier for everyone involved.

Is the work at France-Bike currently restricted?

We are currently available from Monday to Friday from 9 a.m. to 3 p.m. In urgent cases you can reach us by phone, in all other cases please send us an email.

Can I book bike trips again?

We have been working on our website and all of our bike tours are updated. You can book all bike tours from our offer again. 

Can I simply cancel free of charge in an exceptional situation?

According to the legal regulations, you can cancel a package tour free of charge if "unavoidable and extraordinary circumstances" (formerly "force majeure") occur at or in the immediate vicinity of the holiday destination which significantly impair the performance of the package tour or the transport of persons to the destination. The decisive factor is that this has been established by the authorities.
Transferred this means: If your destination is classified as a risk area by the Robert Koch Institute on your travel date, you can withdraw from the trip free of charge and you will receive a full refund of the payment you have already made within 14 days.
In addition, we offer  you to cancel your booking free of charge up to 20 days before the start of the tour without giving any reason or book a later date in 2021. We offer this option for original France-Bike tours.

Insurance

Since Summer many travel insurances offer special covid-insurance. The insurance we are working with (ERGO) does so, but only for German travellers. So please get in touch with your insurance to know more about it.

Stay healthy!

Josef Smets Owner of France-Bike

You can also contact us by email if you have any questions.

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